of employees want technology to support mental health in the workplace. (Oracle, 2020)
of organisations are using health and wellbeing applications to support their workforce. (People Management, 2022)
of employees report improved mental health if their employer offers structured digital support/EAPs. (MetLife, 2022)
Our Automated Care Pathways (ACPs) are designed to bridge the gap between a manager’s referral and the clinical appointment. By utilizing AI-powered automation, we provide employees with a continuous support system from the very second a referral is made. It integrates seamlessly with your existing benefits, offering a digital toolkit of daily assessments, self-help content, and guided sessions.
Organisation
Support Absence Reduction & Boost Productivity: Automated Care Pathways strengthens your absence reduction strategy by providing timely, actionable support throughout the referral process. Employees receive early guidance to address challenges sooner, speeding recovery and boosting productivity.
Drive Proactive Wellbeing: Help employees manage stress and access self‑help tools before issues escalate. Automated Care Pathways encourages early intervention and healthier habits across your organisation.
Streamline Operations & Efficiency: Empower employees with self‑help tools to reduce service demand and optimise resources. By automating routine communications, your teams can focus on high‑priority work while the system manages the journey.
Reduce Costs & Administrative Burden: Automated Care Pathways cuts the time and resources required for manual service management, helping your organisation achieve more with less.
Employees
Enhance the Referral Experience: Receive structured, consistent support throughout the occupational health process. With easy access to guided resources, employees feel informed and confident, rather than left in the dark.
Flexible, Multi-Channel Support: Access support in the format that suits you best. Whether it’s videos, PDFs, web pages, or automated messages, the pathway provides a versatile way to engage with vital health information.
Improved Accessibility & Engagement: Personalized messages and tailored content help employees access information and services more easily, leading to higher satisfaction and more meaningful engagement with their care.
24/7 Availability & Support: Wellbeing needs can arise at any time, not only during working hours. Automated Care Pathways ensures employees have continuous access to guidance and support to enable a consistent, reliable experience.
We don’t believe in one-size-fits-all. Fusion ACP is designed to be a seamless extension of your company culture.
- Fully Branded Experience: We tailor the interface to reflect your organisation’s identity, ensuring employees feel instantly connected and secure.
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Intuitive Navigation: A clean, mobile-first design that puts “Your Health Hub” right in the palm of your employees’ hands.
“At Nationwide, we are always looking for ways to enhance the support available to our colleagues throughout the occupational health referral process.
The Automated Care Pathways application provides employees with structured guidance and access to a range of digital wellbeing tools, including self-assessments, self-help activities and guided sessions. It also helps keep employees informed about the referral process with regular updates on what to expect next.
Over the past 12 months we have seen strong engagement with the platform. On average, around 80% of employees referred are engaging with the app, accessing multiple pages of content during each session, and approximately 73% return to the platform to continue engaging with their care pathway.
The ability to introduce bespoke pathways, such as our menopause support pathway aligned to internal policies, has been particularly valuable. More recently we have also welcomed the addition of weight management and smoking cessation pathways, supporting healthier lifestyles across our workforce.
Many of our referrals relate to mental health and musculoskeletal conditions, and the pathways provide practical support such as guided content and video exercises to help ensure employees receive consistent wrap-around support alongside the referral process.
Fusion continue to work with us on new ideas and enhancements, and we see the pathways as a useful way to support employees throughout their wellbeing journey.”
Nationwide Building Society
