As part of our commitment to providing excellent customer service and excelling in our speed and quality of occupational health we use Meddbase@Fusion for our case management system. This enables our clients to self-serve their appointments and manage their reports so they can get the information the need when they need it.
Pre-recorded Meddbase training session
Meddbase training
New starter assessments
Frequently asked questions about Meddbase@Fusion
Why did Fusion switch to Meddbase?
We listened to you! From client feedback we understood the challenges you faced with our current system, so in order to continue to offer excellent customer service we have upgraded to Meddbase.
What can I do on Meddbase@Fusion that I couldn’t do on eOPAS?
Meddbase@Fusion has a whole host of new features that were not available to us on our old system.
- You will be able to self-serve on many requirements for management referrals and new starter assessments.
- You can message Fusion customer care directly through the platform.
- Access full employee records that we hold for them (providing you have the correct level of access).
- Run reports as and when you need them.
- Securely send messages/ emails regarding referrals and new starter assessments.
And much more!
Can I continue to use eOPAS?
We will be permanently moving to Meddbase@Fusion, so after the Meddbase launch you will only be able to access Meddbase@Fusion. eOPAS will no longer be available to Fusion clients from 5pm on Wednesday 12th June.
How do I log onto Meddbase@Fusion?
To log onto Meddbase@Fusion you need to visit the Fusion login page.
Can anyone log onto Meddbase@Fusion?
Meddbase@Fusion is for HR departments and/or managers (depending on the structure of your organisation) only. To get a login you must contact customer care at Fusion to gain a code to register.
I don’t have a login for Meddbase@Fusion, how can this be arranged?
If you are a Fusion client and responsible for submitting management referrals or new starter assessments/other occupational health services within your organisation, you can get an access code from Fusion customer care. You can then visit the Fusion login page and register as a user.
We are a client of Fusion but we don’t currently use any case management system. How can we start using Meddbase@Fusion?
To get you and your organisation onto Meddbase@Fusion, please contact your account manager or our customer care team on enquiries@fusionoh.com
Alternatively, you can submit a query with our customer care team here.
How can I submit a management referral on Meddbase@Fusion?
Please refer to the management referral section of this page to find our helpful guides on submitting and managing management referrals.
Who do I contact if I still have questions about using Meddbase@Fusion?
If you have a question about Meddbase@Fusion please submit a query with our customer care team here.
If you have submitted a form and the issue is still not resolved, please call our manager’s helpline at 0333 241 3082 (option 2).
What security accreditations does Meddbase have?
The following security accreditations are in place for Fusions Case Management system Meddbase:
- ISO27001:2013
- SOC 2
- Cyber Essentials Plus
